Projects

• All Done — On Demand Home Services Platform

  Developed a full business plan for an on-demand services platform including market analysis, financial projections, competitive analysis, and go-to-market strategy delivered via stakeholder presentation. Defined user requirements, user journeys, and acceptance criteria for scheduling, provider matching, and subscription workflows. Built an HTML-based clickable prototype to demonstrate core functionality.

  • HTML

• Employee Attrition Prediction (AI/ML)

  Built a Random Forest model in Python on IBM's 10,000+ employee dataset to predict attrition risk and surface the key drivers behind it, using feature-importance analysis to help identify which factors most influenced an employee's likelihood of leaving.

  • Python
  • Random Forest

Experience

1. Business Analyst at Link Up Labs

   Oct 2025 — Aug 2026

   Canada

   Supported 7–10 SMB clients across website, digital-product, and AI-automation projects, translating business needs into requirements and delivery plans. Designed an AI-powered requirements workflow and used prompt engineering and LLM workflows to accelerate documentation.

   • Supported 7–10 SMB clients across website, digital-product, and AI-automation projects, translating business needs into requirements, user stories, acceptance criteria, and delivery plans.
   • Designed and implemented an AI-powered requirements workflow in Zapier that transformed client intake forms and meeting notes into structured requirements, draft user stories, acceptance criteria, and follow-up actions.
   • Applied prompt engineering and LLM workflows to accelerate documentation, cutting drafting effort from most of a day to under an hour of review and refinement, refining prompts over time to improve output accuracy.
   • Mapped workflows and user journeys in Figma and acted as the primary client contact for scope changes, clarification, delivery coordination, and validation.

2. Business Technology Analyst at FIS Global

   Jan 2021 — Dec 2022

   India

   Developed UI/API functionality for FIS Digital One and expanded into business analysis, producing product requirements and supporting UAT, defect investigation, and release activities. Contributed to quality improvements that reduced post-release defects by ~20%.

   • Developed UI/API functionality for FIS Digital One, supporting ACH and cheque-processing workflows for banking clients using TypeScript, Angular, .NET, C#, and SQL.
   • Expanded into business analysis, producing BRDs/FRDs, epics, user stories, acceptance criteria, and functional requirements across the product lifecycle.
   • Used SQL and Postman to validate application data and API behaviour and support UAT and defect investigation.
   • Worked across backlog refinement, sprint planning, UAT, demos, and release activities on a 12-person cross-functional team serving U.S. and Canadian financial institutions.
   • Delivered 10+ stakeholder presentations and product demos, including sessions for groups of up to 80, and contributed to quality improvements that reduced post-release defects by ~20%.

3. Business Intern at NSIC

   Oct 2020 — Dec 2020

   India

   Built Excel-based sales forecasting and inventory planning across 4 factory locations and presented forecasting and stock insights to the Operations Director.

   • Built Excel-based sales forecasting and inventory planning across 4 factory locations, managing visibility into ~10 tons of raw material coil stock per warehouse while identifying workflow gaps to reduce manual tracking effort.
   • Presented forecasting and stock insights directly to the Operations Director, informing inventory planning decisions on cut and ready-to-ship coil stock.

Skills

Business Analysis

Requirements Analysis & DocumentationBRD/FRDUser StoriesAcceptance CriteriaProcess MappingGap AnalysisUATStakeholder Collaboration

AI & Automation

LLMsPrompt EngineeringAI AgentsAI Workflow AutomationClaudeCopilot Studio

Technical

REST/SOAP APIs.NET CoreC#TypeScriptAngularSQLPostmanExcelTableauPower BI

Product & Delivery

Agile/ScrumJiraConfluenceSprint PlanningBacklog RefinementStakeholder ManagementRelease Coordination