Mar 1985 – Jan 1991
Curriculum Manager
Hamburger University, McDonald's Corporation
Directed global instructional content and redesigned management-development systems, sequencing competencies and linking learning to standards, practice, feedback, reinforcement, and workplace performance.
- Directed and coordinated instructional content delivered by 32 international professors to approximately 2,400 students annually from 48 countries.
- Led behavioral needs assessment of 50 top-performing restaurant managers to identify the decisions and observable behaviors that distinguished superior performance.
- Benchmarked leading training organizations and translated findings into a redesign of management-development systems.
- Restructured training for deliberate sequencing of knowledge and skill competencies, linking learning to standards, practice, feedback, reinforcement, and workplace performance.
- Converted complex operational performance problems into teachable, measurable management behaviors.
Mar 1994 – Dec 2005
VP, Operations Development, Engineering & Training
Boston Market
Designed and implemented operating processes and training systems spanning people, equipment, facility design, and technology; led change from diagnosis through field implementation and performance follow-through.
- Designed and implemented operating processes and training systems spanning people, equipment, facility design, and technology.
- Led change from diagnosis through design, field implementation, coaching, feedback, and performance follow-through.
- Developed managers and operating teams through practice, feedback, and progressive transfer of decision-making responsibility.
Jul 1975 – Jan 1991
Vice President, Special Projects
McDonald's of Canada / McDonald's Corporation
Supervised development and field testing of new operating processes, managed Toronto SkyDome food and beverage operations, and evaluated new restaurant concepts.
- Supervised development and field testing of new operating processes; managed Toronto SkyDome food and beverage operations and evaluated new restaurant concepts.
Jun 2006 – Jan 2009
Zone Vice President & Market Captain
Quiznos
Led multi-unit market performance, talent development, organizational execution, and operating standards.
- Led multi-unit market performance, talent development, organizational execution, and operating standards.
May 2010 – Jul 2012
Chief Operating Officer
Cheeseboy: Grilled Cheese To Go
Led operating execution for a developing restaurant concept using multi-unit systems, organizational design, and performance management.
- Led operating execution for a developing restaurant concept using multi-unit systems, organizational design, and performance management.
Mar 2019 – Present
Strategic Advisor
National Restaurant Consultants (NRC)
Advise clients on operating performance, implementation, employee satisfaction, evaluation, training, franchising, branding, and cost management.
- Advise clients on operating performance, implementation, employee satisfaction, evaluation, training, franchising, branding, and cost management.
Feb 2024 – Present
President
Future Horizons - Freelance
Provide independent business and operational advisory services on performance, organizational, and growth questions.
- Provide independent business and operational advisory services on performance, organizational, and growth questions.
