Skip to main content
ONLINE_V2.0

GlennbertFerrer

Virtual Assistant | Community Manager | Social Media Specialist

Portrait of Glennbert Ferrer

To secure a position as a Shopify VA, Amazon VA, Social Media Manager, or Community Manager. I aim to apply my skills to improve business operations and support company growth. I am committed to delivering reliable, organized, and results-driven work.

glennbertferrer0601@gmail.comLinkedInWebsite

Experience

Professional trajectory

Discord and Telegram Community Moderator and Social Media Manager

Vanar Chain formerly Terra Virtua
Jan 2022 — Aug 2026

Promoted internally from Facebook Manager to Community Moderator, and later to Community Manager & Social Media Manager in recognition of consistent performance, leadership, and community engagement. Managed and grew the company's Discord and Telegram communities, social media presence, community campaigns, and engagement strategies.

Promoted internally from Facebook Manager to Community Moderator, and later to Community Manager & Social Media Manager in recognition of consistent performance, leadership, and community engagement.
Managed and grew the company's Discord and Telegram communities by fostering meaningful discussions, answering user inquiries, resolving concerns, and maintaining a positive and inclusive environment.
Developed and implemented community engagement strategies to increase member participation, strengthen brand loyalty, and support ecosystem growth.
Moderated community channels by enforcing guidelines, removing spam, scams, and inappropriate content, and resolving disputes in a professional manner.
Published official announcements, product updates, and educational content to keep community members informed about new developments, events, and ecosystem initiatives.
Organized and promoted community campaigns, AMAs, contests, and engagement activities to encourage participation and increase community interaction.
Collected user feedback, identified recurring community concerns, and collaborated with internal teams to improve products, services, and the overall user experience.
Managed the company's X (formerly Twitter) presence by publishing announcements, engaging with the community through replies and discussions, monitoring direct messages, and escalating inquiries to the appropriate internal teams when necessary.
Monitored community performance, engagement trends, and sentiment to support data-driven community and social media strategies.
Collaborated closely with marketing, product, and leadership teams to align community initiatives with company objectives and product launches.

Head of Operation

BIG S Maintenance Inc/Home Kings
Mar 2021 — Feb 2022

Promoted from Sales Executive to Head of Operations after demonstrating strong performance and successfully cross-training in sales, operations, and project coordination. Oversaw daily department operations, team performance, project schedules, client coordination, and workflow improvement.

Promoted from Sales Executive to Head of Operations after demonstrating strong performance and successfully cross-training in sales, operations, and project coordination.
Oversaw the daily operations of the department, ensuring projects were completed on time and met company quality standards.
Monitored team performance and KPIs to improve productivity and operational efficiency.
Coordinated directly with clients on-site to provide project updates, resolve concerns, and ensure customer satisfaction.
Managed project schedules, team assignments, and resources to maintain smooth day-to-day operations.
Collaborated with management and field teams to streamline workflows and support continuous operational improvement.

Discord and Telegram Community Moderator and Social Media Manager

Vanar Chain formerly Terra Virtua
Jan 2022 — Aug 2026

Managed Discord, Telegram, and X communities and supported social media, community engagement, content publishing, moderation, user feedback, and cross-functional initiatives.

Managed and grew the company's Discord and Telegram communities by fostering meaningful discussions, answering user inquiries, resolving concerns, and maintaining a positive and inclusive environment.
Developed and implemented community engagement strategies to increase member participation, strengthen brand loyalty, and support ecosystem growth.
Published official announcements, product updates, and educational content to keep community members informed about new developments, events, and ecosystem initiatives.
Managed the company's X (formerly Twitter) presence by publishing announcements, engaging with the community through replies and discussions, monitoring direct messages, and escalating inquiries to the appropriate internal teams when necessary.

Helpdesk

SOSA JB Property Management Corp
Nov 2019 — Dec 2020

Coordinated and supervised maintenance activities across multiple bank branches nationwide, monitored KPIs and SLAs, prepared operational reports, coordinated clients and technicians, and maintained service records.

Coordinated and supervised the daily activities of 20 Multi-Skilled Technicians performing preventive maintenance across multiple bank branches nationwide.
Monitored team KPIs to ensure compliance with service level agreements (SLAs) and operational performance targets.
Prepared and submitted daily operational reports, providing clients with timely updates on maintenance activities and project status.
Served as the primary liaison between clients, technicians, and property management, ensuring efficient communication and issue resolution.
Scheduled preventive maintenance activities and monitored work progress to ensure timely completion and adherence to quality standards.
Maintained accurate service records and coordinated with internal teams to address operational concerns and improve service delivery.

Team Leader

MLG Blockchain Consulting
Aug 2018 — Nov 2019

Led and supervised multiple community moderation projects, developed workflows and work plans, managed and coached moderators, monitored KPIs, prepared performance reports, and coordinated with project managers and cross-functional teams.

Led and supervised multiple community moderation projects, ensuring consistent service quality and successful project delivery across assigned accounts.
Developed project-specific workflows, guidelines, and work plans to improve team productivity, efficiency, and operational performance.
Managed, coached, and supported moderators by providing direction, resolving escalations, and ensuring adherence to project standards and community policies.
Monitored team performance through KPIs and quality metrics, identifying opportunities for continuous improvement.
Prepared and submitted weekly performance reports, including KPI analysis, project updates, and team productivity metrics to management.
Coordinated with project managers and cross-functional teams to ensure project objectives, timelines, and client expectations were consistently met.
Assisted in onboarding and training new team members, promoting best practices and maintaining high-quality community support across all projects.

Telegram Community Moderator and Ambassador

Distributed Credit Chain
Apr 2018 — Nov 2019

Moderated Telegram, Bitcointalk, and Facebook communities, responded to investor inquiries, published project updates, organized engagement initiatives, and collaborated with marketing to support community growth.

Moderated the official Telegram community by responding to investor inquiries, providing timely support, and maintaining a positive and engaging environment.
Monitored community discussions by removing spam, inappropriate content, and enforcing community guidelines to ensure a safe and professional platform.
Published project announcements, updates, and promotional content to keep the community informed about product developments and company initiatives.
Planned and executed community engagement initiatives, including Telegram quizzes, ambassador programs, and bounty campaigns to increase user participation and community growth.
Managed the company's Bitcointalk and Facebook communities by answering inquiries, posting updates, moderating discussions, and removing inappropriate comments and content.
Collaborated with the marketing team to support community growth strategies, improve user engagement, and strengthen the project's online presence.

Telegram Community Moderator

Dragonchain
Jan 2018 — Apr 2018

Moderated the official Telegram and Facebook communities, provided product and platform support, managed Zendesk tickets, troubleshot user issues, and maintained accurate records of customer concerns.

Moderated the official Telegram community by responding to member inquiries, providing product and platform support, and maintaining a positive user experience.
Monitored community discussions, removed spam and inappropriate content, and enforced community guidelines by issuing warnings and banning violators when necessary.
Managed customer support tickets through Zendesk, responding to inquiries promptly and ensuring timely resolution of open and follow-up tickets.
Assisted users by troubleshooting common issues and escalating complex concerns to the appropriate internal teams.
Moderated the company's Facebook community by responding to member questions, monitoring discussions, and maintaining active engagement during assigned shifts.
Collaborated with fellow moderators to ensure consistent communication, community safety, and high-quality customer support across multiple digital platforms.
Maintained accurate records of customer concerns and contributed to improving community support processes and response times.

Subject Matter Expert

TaskUs Philippines Inc.
Jun 2016 — Jan 2018

Promoted to Subject Matter Expert after consistently delivering outstanding performance as an Email Support Representative for the Uber US account. Provided team support, conducted quality audits, delivered coaching, handled escalations, and supported onboarding and process improvement.

Promoted to Subject Matter Expert (SME) after consistently delivering outstanding performance as an Email Support Representative for the Uber US account and earning recognition as a top-performing employee.
Provided guidance and real-time support to team members by answering process-related inquiries and resolving complex customer concerns.
Conducted quality audits of email interactions, ensuring compliance with company standards and identifying areas for improvement.
Delivered coaching sessions and constructive feedback to improve team performance, productivity, and service quality.
Handled escalated customer inquiries through email while maintaining high standards of accuracy, professionalism, and customer satisfaction.
Collaborated with team leaders and management to support onboarding, knowledge sharing, and continuous process improvement.

Liaison Officer

Marlow Navigation Philippines Inc.
Sep 2019 — Nov 2019

Processed seafarers' employment contracts, verified OWWA membership and payment records, validated employment documents, coordinated documentation discrepancy resolution, and maintained confidential records.

Processed seafarers' employment contracts through the POEA Online Processing System (POPS), ensuring compliance with government regulations and company requirements.
Verified and monitored OWWA membership and payment records to ensure all onboard seafarers maintained active coverage prior to deployment.
Reviewed and validated employment documents submitted by Crewing Assistants, ensuring completeness and accuracy before contract processing.
Coordinated with internal departments to resolve documentation discrepancies and facilitate the timely processing of seafarer contracts.
Maintained accurate records of processed contracts and supporting documents while ensuring confidentiality and regulatory compliance.
Assisted the crewing team in streamlining documentation workflows to support efficient deployment and onboarding of seafarers.

Administrative Officer

Prince Corporation
May 2013 — Jun 2016

Managed daily administrative operations, assisted with HR functions, processed purchase requests and procurement activities, maintained inventory, prepared reports, and coordinated with internal and external stakeholders.

Managed daily administrative operations to ensure efficient office workflows.
Assisted with HR functions, including recruitment, onboarding, employee records, attendance, and personnel documentation.
Processed purchase requests, sourced suppliers, obtained quotations, and coordinated procurement activities.
Maintained office inventory and coordinated with vendors for supplies and services.
Prepared reports, maintained company records, and ensured compliance with internal policies.
Coordinated with management, employees, and external stakeholders to support business operations.

Stack

Tools & Technologies

Amazon Seller CentralShopify AdminProject ManagementAdministrative SupportCommunity ModerationSocial Media EngagementMeta Business SuiteDiscordTelegramCanvaMicrosoft OfficeNotionSlackZoomMicrosoft TeamsDiscordTelegramWhatsAppZendeskBlissPublic RelationsTeamworkTime ManagementLeadershipEffective CommunicationCritical ThinkingAttention to Detail

Education

Academic background

2013

Polytechnic University of the Philippines

Bachelor of Science in Office Administration

More Portfolios

Built withclickfolio.me