Skip to main content

Pankaj Kumar Singh

Director – SAP | AMS | Transformation | Delivery Leadership

Hyderabad, India

Portrait of Pankaj Kumar Singh

About

SAP AMS Director and Operate Leader with 23+ years of experience leading large-scale, global SAP Application Management Services (AMS) and post-implementation transformation programs for enterprise clients. Proven expertise in owning P&L (M–5M portfolios), executive client relationships, service governance, and multi-location delivery models across SAP S/4HANA, ECC, SuccessFactors, CPI, BTP, and Analytics landscapes. Demonstrated success in building and scaling AMS factories, converting projects to managed services, driving YoY efficiency improvements through automations, and positioning AMS as a value and transformation enabler, not just support. Trusted advisor to CXOs with deep experience across North America, Europe, and APAC.

Get in touch

Experience

  1. May 2025 — Present

    Director – SAP

    KPMG India

    Own end-to-end SAP AMS portfolio as Director and Client Engagement Partner, covering delivery, commercials, governance, and growth. Act as executive sponsor for enterprise clients and lead multi-client AMS delivery across SAP S/4HANA, ECC, and SuccessFactors.

    • Own end-to-end SAP AMS portfolio as Director and Client Engagement Partner, covering delivery, commercials, governance, and growth
    • Act as executive sponsor for enterprise clients, managing CXO relationships, renewals, escalations, and roadmap alignment
    • Lead multi-client AMS delivery across SAP S/4HANA, ECC, and SuccessFactors, ensuring SLA/KPI adherence and audit readiness
    • Drive account expansion through cross-sell, upsell, and project-to-AMS conversions
    • Govern financial performance, margins, forecasting, and resource optimization
    • Champion automation-led improvements, service stabilization, and continuous optimization initiatives

  2. Feb 2017 — May 2025

    Senior Manager – SAP

    Strada Global

    Led large-scale SAP AMS portfolios covering 21 global clients and generating approximately 5M annual revenue. Owned P&L and directed 70+ member global delivery teams across North America, Europe, and APAC. Established the Global Data Migration Factory in 2022.

    • Led large-scale SAP AMS portfolios covering 21 global clients, generating ~5M annual revenue
    • Owned P&L, forecasting, margin improvement, cost optimization, and commercial governance
    • Directed 70+ member global delivery teams across North America, Europe, and APAC
    • Served as Enablement Manager for AMS transitions, stabilizing services post go-live
    • Designed and implemented improved AMS delivery model, improving efficiency, scalability, and client satisfaction
    • Established Global Data Migration Factory (2022)
    • Manager of the Year – 2019
    • Improved YoY delivery efficiency through automation and offshoring
    • Strengthened renewal rates and long-term client retention

  3. May 2015 — Jan 2017

    Delivery Manager

    Syniti

    Led enterprise SAP data assessment and migration programs across EMEA and APAC, managing 7 strategic clients and 17 consultants while supporting pre-sales, RFP responses, bid strategy, and AMS and transformation expansion.

    • Led enterprise SAP data assessment and migration programs across EMEA and APAC
    • Managed 7 strategic clients and 17 consultants, delivering complex transformation initiatives
    • Supported pre-sales, RFP responses, and bid strategy
    • Partnered with delivery and sales leadership to expand AMS and transformation footprint

  4. Dec 2007 — May 2015

    Associate Project Manager

    Robert Bosch

    Progressed from SAP ABAP Consultant to Project Manager, leading ECC greenfield implementations and large-scale rollouts. Managed onsite assignments across the USA, Netherlands, Mexico, and South Korea.

    • Progressed roles from SAP ABAP Consultant to Project Manager
    • Led ECC greenfield implementations and large-scale rollouts
    • Managed onsite assignments across USA, Netherlands, Mexico, and South Korea
    • Delivered SAP PP, data migration, and custom development work for manufacturing clients

Skills

Leadership Skills

SAP AMS, Implementations and Rollouts – Leadership, Business Development – Cross Sell, Up Sell, New Business, Renewals, P&L Ownership and Manage Commercials, Executive Client Governance & Stakeholder Management, Global Delivery & Factory Model (Onshore / Offshore / Nearshore), Project-to-AMS Transitions & Service Stabilization, Large Team Leadership, Talent & Succession Planning, Pre-Sales, RFP Solutioning & Account Expansion, SLA, KPI, ITIL, Incident / Change / Release Governance, Continuous Improvement

SAP Platforms

S/4HANA, ECC, SuccessFactors, Payroll, CPI, Integration Suite, BTP

Domains

HCM, Finance, Logistics, Manufacturing, Pharma, Life Sciences, Healthcare

Tools & Methods

ServiceNow, Jira, SAP Solution Manager, SAP Analytics Cloud, ITIL, Agile, DevOps

Languages

English, Hindi

Education

  • B.Tech / B.E.

    Kuvempu University

    2001

Certifications

  • Leading at Alight

    Harvard Business School

Built withclickfolio.me