Pankaj Kumar Singh

Director – SAP | AMS | Transformation | Delivery Leadership

Hyderabad, India

SAP AMS Director and Operate Leader with 23+ years of experience leading large-scale, global SAP Application Management Services (AMS) and post-implementation transformation programs for enterprise clients. Proven expertise in owning P&L (M–5M portfolios), executive client relationships, service governance, and multi-location delivery models across SAP S/4HANA, ECC, SuccessFactors, CPI, BTP, and Analytics landscapes. Demonstrated success in building and scaling AMS factories, converting projects to managed services, driving YoY efficiency improvements through automations, and positioning AMS as a value and transformation enabler, not just support. Trusted advisor to CXOs with deep experience across North America, Europe, and APAC.

Status

Available for new projects

Stack

SAP AMS, Implementations and Rollouts – LeadershipBusiness Development – Cross Sell, Up Sell, New Business, RenewalsP&L Ownership and Manage CommercialsExecutive Client Governance & Stakeholder ManagementGlobal Delivery & Factory Model (Onshore / Offshore / Nearshore)Project-to-AMS Transitions & Service StabilizationLarge Team Leadership, Talent & Succession PlanningPre-Sales, RFP Solutioning & Account ExpansionSLA, KPI, ITIL, Incident / Change / Release GovernanceContinuous ImprovementS/4HANAECCSuccessFactorsPayrollCPIIntegration SuiteBTPHCMFinanceLogisticsManufacturingPharmaLife SciencesHealthcareServiceNowJiraSAP Solution ManagerSAP Analytics CloudITILAgileDevOpsEnglishHindi

May 2025 — Present

Director – SAP

KPMG India

Own end-to-end SAP AMS portfolio as Director and Client Engagement Partner, covering delivery, commercials, governance, and growth. Act as executive sponsor for enterprise clients and lead multi-client AMS delivery across SAP S/4HANA, ECC, and SuccessFactors.

Feb 2017 — May 2025

Senior Manager – SAP

Strada Global

Led large-scale SAP AMS portfolios covering 21 global clients and generating approximately 5M annual revenue. Owned P&L and directed 70+ member global delivery teams across North America, Europe, and APAC. Established the Global Data Migration Factory in 2022.

May 2015 — Jan 2017

Delivery Manager

Syniti

Led enterprise SAP data assessment and migration programs across EMEA and APAC, managing 7 strategic clients and 17 consultants while supporting pre-sales, RFP responses, bid strategy, and AMS and transformation expansion.

Dec 2007 — May 2015

Associate Project Manager

Robert Bosch

Progressed from SAP ABAP Consultant to Project Manager, leading ECC greenfield implementations and large-scale rollouts. Managed onsite assignments across the USA, Netherlands, Mexico, and South Korea.

2001

B.Tech / B.E.

Kuvempu University

Leading at Alight

Harvard Business School