PANKAJ KUMAR SINGH

Director – SAP | AMS | Transformation | Delivery Leadership

Hyderabad, India

SAP AMS Director and Operate Leader with 23+ years of experience leading large-scale, global SAP Application Management Services (AMS) and post-implementation transformation programs for enterprise clients. Proven expertise in owning P&L ($5M–$15M portfolios), executive client relationships, service governance, and multi-location delivery models across SAP S/4HANA, ECC, SuccessFactors, CPI, BTP, and Analytics landscapes. Demonstrated success in building and scaling AMS factories, converting projects to managed services, driving YoY efficiency improvements through automations, and positioning AMS as a value and transformation enabler, not just support. Trusted advisor to CXOs with deep experience across North America, Europe, and APAC.

Status

Available for new projects

Stack

SAP AMS, Implementations and Rollouts – LeadershipBusiness Development – Cross Sell, Up Sell, New Business, RenewalsP&L Ownership and Manage CommercialsExecutive Client Governance & Stakeholder ManagementGlobal Delivery & Factory Model (Onshore / Offshore / Nearshore)Project-to-AMS Transitions & Service StabilizationLarge Team Leadership, Talent & Succession PlanningSAP S/4HANA & ECC Landscapes | SuccessFactors & PayrollPre-Sales, RFP Solutioning & Account ExpansionSLA, KPI, ITIL, Incident / Change / Release GovernanceContinuous ImprovementSAP Platforms: S/4HANA, ECC, SuccessFactors, Payroll, CPI, Integration Suite, BTPDomains: HCM, Finance, Logistics, Manufacturing, Pharma, Life Sciences, HealthcareTools & Methods: ServiceNow, Jira, SAP Solution Manager, SAP Analytics Cloud | ITIL, Agile, DevOps

May 2025 — Present

Director – SAP

KPMG India

Own end-to-end SAP AMS portfolio as Director and Client Engagement Partner, covering delivery, commercials, governance, and growth. Act as executive sponsor for enterprise clients, managing CXO relationships, renewals, escalations, and roadmap alignment. Lead multi-client AMS delivery across SAP S/4HANA, ECC, and SuccessFactors, ensuring SLA/KPI adherence and audit readiness. Drive account expansion through cross-sell, upsell, and project-to-AMS conversions. Govern financial performance, margins, forecasting, and resource optimization. Champion automation-led improvements, service stabilization, and continuous optimization initiatives.

Feb 2017 — May 2025

Senior Manager – SAP

Strada Global

Led large-scale SAP AMS portfolios covering 21 global clients, generating ~$15M annual revenue. Owned P&L, forecasting, margin improvement, cost optimization, and commercial governance. Directed 70+ member global delivery teams across North America, Europe, and APAC. Served as Enablement Manager for AMS transitions, stabilizing services post go-live. Designed and implemented improved AMS delivery model, improving efficiency, scalability, and client satisfaction. Established Global Data Migration Factory (2022). Recognized as Manager of the Year – 2019 and improved YoY delivery efficiency through automation and offshoring.

2001

B.Tech / B.E.

Kuvempu University

Leading at Alight

Harvard Business School