Support
Contact & support
clickfolio.me is built and run by a small, independent team. Whether something is broken, your resume parsed badly, or you want a page taken down, here is how to reach a human — and what to include so we can fix it fast.
Email support
Best for account problems, privacy questions, and removal requests. Write to support@clickfolio.me from the email address on your account so we can find your profile.
GitHub issues
The code is open source, so bug reports and feature requests are public. Open a bug report or browse existing issues to see if yours is already tracked.
What to include in a bug report
A report with these details usually gets fixed without a back-and-forth:
- What you expected to happen, and what happened instead.
- The steps to reproduce it, numbered, starting from the page you opened.
- The URL involved — for example https://clickfolio.me/@yourhandle, or the dashboard screen you were on.
- Your browser, operating system, and device (for example: Safari 18, iOS 19, iPhone 15).
- A screenshot or the exact error message, if one is shown.
- For resume parsing problems: whether the PDF was exported from Word, Google Docs, or a design tool, and roughly how it is laid out. Please don't send us the resume text itself — a screenshot is enough.
How fast we reply
Support is handled by the maintainer, not a ticket queue. We aim to answer email and GitHub issues within two business days, Monday to Friday. Reports that include the details above, and issues reproduced on the live site, come first.
Removing a portfolio page
Your own page: sign in and open Settings. Turning off Search and Directory unlists it from search engines and from /explore. To erase the page and everything behind it, use Delete account — profile, resumes, uploads, and the published page are permanently removed, which our privacy policy completes within 30 days.
A page you don't own: email support@clickfolio.me with the page URL and what should come down. We review every request and remove pages that violate our terms or expose personal information.
Check the FAQ first
Pricing, privacy, upload formats, and custom domains are answered there — and it is faster than waiting on us.